How to appeal an assessment decision

If you, or your representative, disagrees with the result of an assessment, or proposed action plan or assessment plan, you, or your representative, should explain the basis of the disagreement to the trainer or assessor, or the trainer’s or assessor’s quality assurance representative, at the time when feedback is provided. 

Your trainer or assessor or the trainer’s or assessor’s quality assurance representative, will highlight clearly to you, or your representative, why the assessment criterion has not   been met, or the reasons for the proposed action plan or assessment plan. This type of ‘negotiation’ does not constitute an informal or formal appeal.

If, after such a feedback session, the disagreement has not been resolved, you will be directed to the training provider’s quality assurance representative who will try to resolve the issue through informal discussion with you, or your representative. 

Records of informal discussions will be recorded in writing and will be available to you, or your representative, the trainer’s or assessor’s quality assurance representative, the training provider’s quality assurance representative, your company and if required, your booking agent.

If, after informal discussions, you are still not satisfied with the decision at this stage you can make a formal appeal, in writing to the training provider’s quality assurance representative.

This must be sent within 7 working days of receiving the original assessment feedback.

On receipt of your formal appeal, the training provider’s quality assurance representative will try to seek a solution negotiated between you and your trainer or assessor.

If it is not possible to reach an agreement, then a date will be set for an Appeals Panel to meet. The Appeals Panel will consist of a minimum of two qualified trainers or assessors not involved in the original  decision. It will meet within 14 working days of the receipt of your formal appeal by the training provider’s quality assurance representative.

Records of all formal appeals will be recorded in writing and will be available to you, the trainer’s quality assurance representative, the training provider’s quality assurance representative, your company and if required, your booking agent.

The Appeals Panel will ensure that full original details in writing are obtained from both you and the original trainer or assessor.

The outcome of the formal appeal may be either confirmation of the original decision, a re-assessment by an independent trainer or assessor, judgment that adequate evidence meeting the assessment criteria has been shown, or an opportunity to re-submit for assessment within a revised agreed timescale.

The written decision of the Appeals Panel will be issued to the learner within 7 working days of the Appeals Panel meeting. 

Records of all decisions made by the Appeals Panel will be recorded in writing and will be available to you, the trainer’s quality assurance representative, the training provider’s quality assurance representative, your company and if required, your booking agent.

If you are still not satisfied with the decision at this stage and this procedure has been exhausted, you have the right to appeal to the Awarding Organisation as follows:

• For CITB courses you can write to, The Approvals and Compliance Manager, 4 Cyrus Way, Peterborough PE7 8HP, or you can email to quality.assurance@citb.co.uk, marking your email for the attention of the Approval and Compliance Manager.