Learning Guide

You must have the necessary skills to navigate basic functions of a laptop or desktop computer, video conferencing software, browsing websites, and downloading, saving, and accessing files. If you are unskilled, seek help before joining the course as remote learning may not be suitable for you.

You must have a good understanding of spoken and written English. Learning needs are accommodated so you must notify us in advance so we can make provision to help you. 

The room you are using must be quiet, in an undisturbed location, have adequate space, lighting, and ventilation for the duration of your course. 

The remote learning environment is a classroom. The room and facility you are joining from must enable your video and audio to remain active throughout the course tutorials without noise disruption or interference from others not attending the course.

The device you are using must be a laptop or desktop computer. You are not permitted to join with a smartphone or tablet as your primary device. 

The device you are using must be equipped with all software required to join the course remotely and updated fully. Any routine updates required should be postponed until the course tutorials have finished.

The device you are using must have fully functioning video and audio, i.e., webcam, microphone, and speakers. You should carry out a functionality check before joining the course. 

The device you are using must be equipped to access external websites and able to download documents and files directly from external sources or via video conferencing software ‘chat’. If in doubt, you should check the functionality of your device with your IT Department before joining the course.

Your internet connection must be stable and have the bandwidth to allow both video and audio to remain live and for documents and files to be downloaded for the duration of your course.

You should check the connection quality and speed before joining the course.

To be eligible for the examination, you must attend all tutorials, participate in group sessions, attend the scheduled programme, and complete all exercises, workbooks and case studies assigned to you by your tutor.

In addition, your tutor will be assessing your participation, commitment, and attitude towards your learning throughout your training course. You must pass the tutor's review to be eligible for the examination. 

You are responsible for your learning. Your tutor will provide you with all the necessary study material to facilitate your learning. 

Access to course study material will be provided to you by your tutor. These may be provided to you ahead of your training course so it is recommended you familiarise yourself with them before joining. Full instructions will be provided by your tutor.

If you are unable to adhere to any reasonable instruction given by your tutor, you may be removed from the course. This is rare however please ensure you are fully prepared before joining.

How to prepare for your online exam

To be eligible for the examination, you must attend all tutorials, participate in group sessions, attend the scheduled programme, and complete all exercises, workbooks and case studies assigned to you by your tutor.

In addition, your tutor will be assessing your participation, commitment, and attitude towards your learning throughout your training course. You must pass the tutor's review to be eligible for the examination. 

You are responsible for your learning. Your tutor will provide you with all the necessary study material to facilitate your learning. 

Access to course study material will be provided to you by your tutor. These may be provided to you ahead of your training course so it is recommended you familiarise yourself with them before joining. Full instructions will be provided by your tutor.

If you are unable to adhere to any reasonable instruction given by your tutor, you may be removed from the course. This is rare however please ensure you are fully prepared before joining.

How to prepare for your classroom exam

1. Your examination room must be quiet, in an undisturbed location, with adequate space, lighting and ventilation.
2. The area around your workstation must be cleared of all reference material other than the publications, books and notes that have been authorised by the invigilator.
3. Your video and sound must remain 'live' throughout the exam and you must remain visible during the exam.
4. You should not eat, drink, smoke or vape during the exam.
5. Your telephonic devices must be switched off at the start of the exam and not switched back on until permission has been given by the invigilator.
6. You must only use video conferencing ‘chat’ functionality to communicate with the invigilator.
7. You must not communicate with other delegates, or any other person, other than the invigilator during the exam.
8. You must not make any copy of the examination paper. Taking screenshots or photos of the screen during your exam paper is strictly prohibited.
9. If you leave the virtual meeting you will not be able re-enter you will be held in the virtual waiting room until after the final delegate has completed or unless otherwise directed by the invigilator.
10. You are under exam conditions until the last person has submitted their exam or otherwise directed by the invigilator.
11. Once the exam is completed you should wait for further instructions from the invigilator.
12. If you are unable to adhere to any of these instructions, or persistently ignore reasonable instructions given by the invigilator, you will be removed from the examination.

1. Read each question fully and make sure you answer the question as it has been written.
2. For multiple choice questions, eliminate the wrong answers from the list to reduce the choices to get closer to the right answer.
3. For free-text questions, note the action verb used and the marks available as this will indicate how much information you need to provide, and how many examples.
4. Take your time and make use of the whole time available to you. 
5. To make best use of your time, progress through the exam paper answering easier questions first.
6. Bookmark any more challenging questions and return to them.
7. Refrain from changing answers unless you know the answer you have given is incorrect. 
8. If you are unsure of the answer, consider the topic of the question to guide you to find the answer in any reference material you are permitted to use. 
9. Leave time to review your answers. 
10. Submit your answer paper once you have answered all questions.

How to prepare for your exam resit

How can I revise for my exam?

I failed my exam, what happens now?

1. The area around your desk or workstation must be cleared of all reference material other than the publications, books and notes that have been authorised by the invigilator.
2. You should not eat, drink, smoke or vape during the exam.
3. Your telephonic devices must be switched off at the start of the exam and not switched back on until permission has been given by the invigilator.
4. You must not communicate with other delegates, or any other person, other than the invigilator during the exam.
5. You must not make any copy of the examination paper. Taking photos of the screen during your exam paper is strictly prohibited.
6. If you leave the examination room you will not be able re-enter the examination room until after the final delegate has completed or unless otherwise directed by the invigilator.
7. You are under exam conditions until the last person has submitted their exam or otherwise directed by the invigilator.
8. Once the exam is completed you should wait for further instructions from the invigilator.
9. If you are unable to adhere to any of these instructions, or persistently ignore reasonable instructions given by the invigilator, you will be removed from the examination. 

1. Read each question fully and make sure you answer the question as it has been written.
2. For multiple choice questions, eliminate the wrong answers from the list to reduce the choices to get closer to the right answer.
3. For free-text questions, note the action verb used and the marks available as this will indicate how much information you need to provide, and how many examples.
4. Take your time and make use of the whole time available to you. 
5. To make best use of your time, progress through the exam paper answering easier questions first.
6. Bookmark any more challenging questions and return to them.
7. Refrain from changing answers unless you know the answer you have given is incorrect. 
8. If you are unsure of the answer, consider the topic of the question to guide you to find the answer in any reference material you are permitted to use. 
9. Leave time to review your answers. 
10. Submit your answer paper once you have answered all questions.

How to prepare for your exam resit

How can I revise for my exam?

I failed my exam, what happens now?

1. You must passed the trainer review. Please speak to you tutor about this, and
2. For TWCTC and TWCTC Refresher, you must have scored at least 63%, or
3. For TWSTC, you must have scored at least 60%

If you are eligible, you must attend you exam resit within 30 days of completing your original exam. 

You will usually join a 'live' course on the final day at exam time, or you may be able to attend on a specific date organised with your training provider or us. 

Online exams, are delivered via Microsoft Teams or Zoom. You can join the course via any internet browser and entering the meeting ID and password provided in your joining instructions. To help you prepare you should read our Learning Guide. 

Please be available from the time and place specified in your exam resit joining instructions. You will be provided an exam brief and a time to re-join. 

You are not expected to attend for the whole day but it is highly recommended you use this time to revise. Go to How can I revise for my exam? for more information.  

Once your exam resit has been booked you will be emailed exam resit joining instructions by your training provider. You should revise thoroughly completing workbooks and quizzes, using the publications provided during your course. Go to How can I revise for my exam? for more information.

Go to I failed my exam, what happens now? or alternatively contact us. 

Yes you can appeal an assessment decision made by your tutor and following your final exam. Go to How do I appeal an assessment decision? or alternatively contact us.  

You may be required to pay a booking fee depending on who your original course was booked with. Please contact us.